We manufacture all our cases as the orders come in: we hold no printed inventory in stock. The production time for your order will vary between 2 to 6 business days. Then, we will ship your order via your selected shipping method.

 

Expedition Type	Production Time	Shipping Time Canada	Shipping Time USA & International
Standard	3-6 business days	Quebec Province: 3-6 business days Rest of Canada: 5-10 business days No tracking number	USA: 5-10 business days Intl.: 6-12 business days With tracking number
Priority*	2-4 business days	Quebec Province: 3-6 business days Rest of Canada: 5-10 business days No tracking number	USA: 5-10 business days Intl.: 6-12 business days With tracking number
Express	2-4 business days	1-2 business days With tracking number	USA: 1-4 business days Intl.: 3-7 business days With tracking number

 

Certain products such as Skins or may have a different expedition time. Please refer to the expedition time mentioned at checkout for actual shipping time. 

These deadlines may change depending on the period or traffic.

* Note that priority shipping is available on selected products only

Note that tracking numbers are only available if you chose express shipping at checkout; it is not provided on Canadian standard shipping orders. 

Your tracking number will be included in your confirmation email. You can also log in to your account to check your order status.

If your order is late, begin by checking if your address in the email confirmation is listed correctly, including your apartment number, if you have one.

It’s possible that Canada Post is experiencing unusual delays or has even lost your shipment. If this is the case, please get in touch with us. Don't worry, we won’t let you down!

Shop app often marks items as "delivered" when the package leaves our office. Please refer to the table above for our actual delivery time.

We ship everywhere in North America and in most European countries. Please refer to the options available during checkout for more information.

If your order was returned to us due an incomplete address, a member of our team will attempt to contact you for an updated address or you can contact our support team at info@kasemedesign.com

We do not offer the option to pick-up your order at our warehouse. Pick-ups are also not offered in our physical store.

We have a maximum capacity for certain items in our packaging. We sometimes have to split up your order in multiple shipments. While we do ship everything at the same time, it may happen that your packages are delivered on different days.

Standard shipments are shipped via Canada Post lettermail service or USPS for USA shipments.

Express shipments are shipped via either Canada Post, USPS, or Fedex, depending on your location.

Please get in touch with us as soon as possible. In most cases, we’ll be able to make the required change to your order before it goes into production or change your address before it ships.

If your order has already shipped to the wrong address, the only thing that can be done is to wait for Canada Post to return your order to us so that we can resend it to the correct address.